Privacy Policy

Effective Date: 06/06/2023

Welcome to our Privacy Policy. This document outlines our policies and procedures regarding the collection, use, and disclosure of your information when you use our Service. We also provide information about your privacy rights and how the law protects you. By using our Service, you agree to the collection and use of your information in accordance with this Privacy Policy.

Interpretation and Definitions:

Interpretation

In this Privacy Policy, capitalised words have specific meanings as defined under certain conditions. The definitions provided below have the same meaning whether they appear in singular or plural form.

Definitions

For the purpose of this Privacy Policy:

1. “Account” refers to a unique account created for you to access our Service or certain parts of it.
2. “Company” (also referred to as “the Company,” “We,” “Us,” or “Our” in this Privacy Policy) refers to Homessence Group, operated by HV Crafts Limited, Auckland, New Zealand.
3. “Country” refers to New Zealand.
4. “Cookies” are small files that websites place on your computer, mobile device, or other devices. These files contain details of your browsing history on the website and serve various purposes.
5. “Device” refers to any device that can access our Service, such as a computer, cell phone, or digital tablet.
6. “Personal Data” includes any information that relates to an identified or identifiable individual.
7. “Service” refers to our “Website”.
8. “Service Provider” refers to any individual or company, whether natural or legal, that processes data on behalf of the Company. This may include third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analysing how the Service is used.
9. “Usage Data” refers to data collected automatically, either generated by the use of the Service or through the Service infrastructure itself. This may include information such as the duration of a page visit or other browsing activities.
10. “Website” refers to Homessence Group, accessible from homessencegroup.com  
11. “You” means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data:

Types of Data Collected

Personal Data

When you use our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

1. Email address
2. First name and last name
3. Phone number
4. Address, region, area, post code, city
5. Usage Data

Usage Data

We automatically collect Usage Data when you use our Service.

Usage Data may include information such as your Device’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service through a mobile device, we may collect additional information automatically, including the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or access it through a mobile device.

Tracking Technologies and Cookies

We utilise Cookies and similar tracking technologies to track activity on our Service and store certain information. These technologies may include beacons, tags, and scripts that collect and track information to improve and analyse our Service.

The tracking technologies we use may include:

1. Cookies or Browser Cookies: A cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser setting to refuse Cookies, our Service may use Cookies.
2. Flash Cookies: Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about your preferences or your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how you can delete Flash Cookies, please read this third-party resource article: https://allaboutcookies.org/how-to-clear-flash-cookies.
3. Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that allow the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Please note that we may not alter our Service’s data collection and use practices when we see a Do Not Track signal from your browser.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

1. To provide and maintain our Service, including to monitor the usage of our Service.
2. To manage your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
3. To contact you: to contact you by email, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates when necessary or reasonable for their implementation.
4. To provide you with news, special offers, and general information about other goods, services, and events that we offer that are like those that you have already purchased or inquired about unless you have opted not to receive such information.
5. To manage your requests: to attend and manage your requests to us.
6. For business transfers: we may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
7. For other purposes: we may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience.

Retention of Your Personal Data:

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.  

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other Legal Requirements

The Company may disclose your Personal Data in good faith that such action is necessary to:

1. Comply with a legal obligation.
2. Protect and defend the rights or property of the Company.
3. Prevent or investigate possible wrongdoing in connection with the Service.
4. Protect the personal safety of users of the Service or the public.
5. Protect against legal liability.

Security of Your Personal Data

The security of your Personal Data is important to us but please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we respect your privacy, are ready to walk that extra mile to ensure your personal details are kept confidential and extremely committed to using commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. The Company aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we have on you, and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

1. The right to access, update, or delete the information we have on you. Whenever made possible, you can access, update, or request deletion of your Personal Data directly within your Account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
2. The right to rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
3. The right to object. You have the right to object to our processing of your Personal Data.
4. The right to restrict processing. You have the right to request that we restrict the processing of your Personal Data.
5. The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
6. The right to withdraw consent. You also have the right to withdraw your consent at any time where the Company relied on your consent to process your Personal Data.
7. Please note that we may ask you to verify your identity before responding to such requests.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from minors without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We reserve the right to update our Privacy Policy at any time. We will try to notify you of any changes to the best of our ability after posting the new Privacy Policy on this page. However, sometimes it may not be possible to reach out to all our customers within a given timeframe. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

By email: contact@homessencegroup.com

By visiting this page on our website: homessencegroup.com/contact-us/