Frequently Asked Questions (FAQs)

Corporate & Advisory Framework

Q1: Where is Homessence Group registered and where does it operate?

A:Homessence Group maintains its global corporate headquarters and legal registration in Auckland, New Zealand. To support our global patronage network and elite collector base, we coordinate transcontinental advisory services and art- asset distribution across London, Munich, Dubai, Singapore, New York, Zurich, Sydney, Melbourne, Hong Kong, and Shanghai.

Q2: How does your Personalised Art Advisory Service function?

A: We guide private collectors, corporate partners, and institutional investors through the complexities of the global art market. For patrons acquiring pieces directly from our managed roster of academically trained artists, our advisory and discovery services are entirely complimentary. For clients seeking independent valuations or sourcing external Eastern Classical, South Asian and modern art pieces, our advisory services are subject to a tailored fee structure. You may schedule an initial complimentary 30-minute discovery consultation via our Contact Us Portal.

Q3: Is Homessence Group a financial or investment advisory firm?

A: No. Homessence Group is an art-asset advisory and artist management venture. We do not operate as registered financial, legal, or tax advisors. The market intelligence matrices, curatorial logs, and early-market evaluation analyses provided across our platform do not constitute formal financial advice. Art markets carry structural volatility, and past asset value appreciation is no guarantee of future capital gains.

Provenance, Uniqueness & Design

Q4: How are HE Group assets different from standard online art marketplaces?

A: We bypass wholesale intermediaries, aggregators, and trading middlemen. HE Group works directly with academically trained artists and master artisans, primarily from India and surrounding regions, who preserve generational, culturally significant art forms. Because our pieces are entirely handcrafted using traditional, sustainable materials, minor structural variations, pigmentation nuances, and organic texturing are natural characteristics of their unique provenance and artisanal authenticity.

Q5: How do you verify the authenticity and provenance of an artwork?

A: We prioritise strict market intelligence and curatorial due diligence. Every piece curated for our Public Studio, Private Studio, or Vault undergoes thorough verification of its pedigree, historical chain of custody, and physical authenticity before it is offered to strategic investors. All acquisitions are accompanied by an official, authenticated Homessence Group Certificate of Authenticity and complete provenance dossiers.

Payments, Crypto & Invoicing

Q6: What payment methods do you accept?

A: For standard transactions, we accept major credit and debit cards, Google Pay, Apple Pay (subject to local regional availability), and secure account-to-account bank transfers via PoliPay. For high-value art-asset acquisitions across our Private Studio and Vault, we accept direct digital asset transfers.

Q7: What is your operational process for cryptocurrency payments?

A: We facilitate transactions using secure blockchain channels under a mandatory protocol:

1. Quote Request: When settling a private acquisition, explicitly specify your intent to settle via digital assets.
2. Invoice Issuance: We will issue an official invoice containing our designated corporate wallet address. We exclusively accept ERC-20 USDT payments at this stage.
3. Transfer Verification: You must execute the transfer from your hardware, software, or exchange wallet. It is mandatory that you provide the final transaction reference link (TXID hash) to our procurement team as proof of payment to finalise your acquisition.

Cancellations, Returns & Custom Commissions

Q8: Can I cancel an order or request a refund?

A: Due to the specialised nature, high-value assets, and custom contracts binding our international artists, Homessence Group enforces a strict "All Sales Are Final" policy. Once an invoice is executed or a transaction is processed, no refunds or cancellations are permitted under any circumstances, and all capital paid is entirely non-refundable. If you wish to alter your acquisition, you must notify your dedicated advisor in writing within 48 hours of order placement to request an amendment. Order changes or adjustments to custom commission requests are evaluated on a case-by-case basis and are subject strictly to artist availability and executive approval. No cash refunds will be issued for amendments.

Q9: What is your process for facilitating bespoke art commissions?

A: We coordinate custom commissions by aligning corporate or private patrons directly with our elite roster of academically trained artists. The parameters, aesthetic directions, and monetary milestones are established via a dedicated Bespoke Commission Agreement. Because materials and studio durations are secured immediately upon payment, all commission deposits and structural milestone payments are entirely non-refundable.

Logistics, White-Glove Shipping & Transit Insurance

Q10: What is the delivery timeline for a fine art asset?

A: Because we protect high-value, academically significant fine art passing through transcontinental shipping corridors (like India, Dubai, London, Zurich, and New York), our delivery frameworks average 4 to 8 weeks. This timeline is a direct reflection of our high-security logistical standards. Every artwork requires custom secure packaging, specialised fine art crating, origin documentation verification, and comprehensive asset insurance clearances to ensure its absolute preservation.

Q11: Who covers the insurance risk during the transcontinental shipping of high-value art?

A: Homessence Group coordinates premium, white-glove global transport and retains comprehensive transit insurance coverage for all assets while they are in motion across international shipping corridors. The legal risk of loss, damage, or theft transfers from Homessence Group to the Buyer strictly upon confirmed physical delivery by the specialised carrier to your designated address or private vault.

Q12: What should I do if my fine art asset arrives damaged?

A: HE Group coordinates fully comprehensive transit insurance coverage for all shipments managed through our global networks. However, to successfully file an insurance claim, you or your authorised representative must submit a formal written damage report to contact@homessencegroup.com within twenty-four (24) hours of confirmed delivery. Your report must include high-resolution photographic and videographic proof of the external container degradation and the internal artwork damage. Failure to notify us within this 24-hour window voids the transit insurance policy, and the asset will be legally deemed accepted in pristine condition.