Refund Policy

Refund Time Period:

At Homessence Group, we strive to process refunds promptly. Once we receive the returned products in their original packaging, and confirm that you are eligible for a refund, refunds are typically processed within 7-14 business days. Please note that this timeframe includes the time required for our internal refund process. However, any potential delays caused by banks, card issuers, or the overall shipment time for cheque refunds are not included in this period.

Refund Method:

We make every effort to ensure that the refund is carried out using the same transaction method employed during the purchase. If you used a credit card for your order, the refund amount will be credited back to your credit card.

Cancelled Orders:

If you cancelled an order within 2 days from placing it, you can follow our cancellation policy to proceed accordingly. This refund will be credited to your bank account or card.

Unfulfilled Orders: 

If your order cannot be fulfilled from our end for any reason, you will be offered an alternative or given a full refund.

Non-Receipt of Refund to Banking Account:

In case you have not received a refund to your banking account, here are some details based on the payment method chosen.

Please note, once the refund has been processed from our end, we don’t have any control over the banking process. So, if there are delays regarding receipt of the refund even after it has been processed from our end, please get in touch with your bank regarding the same. 

If you have further queries or require assistance, please feel free to reach out to our Customer Care Team at +64 22 184 0316 or contact us via email at contact@homessencegroup.com. We are here to help!